You can shop with us on Sundays by appointment and upon our availability. Make an appointment with us on WhatsApp and book a timing to come try and shop at our B ROOM.
The B ROOM is in Dilbeek, Belgium. The location details will be sent by WhatsApp once the appointment is confirmed.
+33640619135, talk soon!
Delivery times depend on your country but your package should be delivered within 1-5 business days. DHL On Demand Delivery will keep you informed about the estimated delivery date/time. You can find more information about the shipping process here.
Shipping costs depend on your country of origin and will be displayed at checkout.
For France, Belgium, Germany, Spain, The United Kingdrom, Italy, Luxemburg and The Netherlands: € 12,00
Other European countries: € 16,00
All packages are shipped from our warehouse in Monaco.
Once your order is shipped you will receive a notification by email or SMS from DHL EXPRESS On Demand Delivery with your shipment’s progress and estimated delivery date/time.
Find the full process of your order here
If your order hasn't been shipped yet, we might still be able to change the delivery address. Kindly email order@bachicreation.com right away with the following information:
Email address*:
Order number*:
Full name:
Phone number*:
Given Delivery Address*:
New delivery address*:
*Obligatory field
Note that there is no guarantee that we can change your address once your order is placed. In case your order has been shipped, you can customise your delivery here and choose the time and place of delivery that suits you best.
Find the full process of your order here
If your order hasn’t been packed/shipped yet, you can still cancel the order. Kindly email order@bachicreation.com right away with the following information:
*Obligatory field
In case your order is already packed or shipped, kindly follow the return policy once your order arrives at the given delivery address.
Prices are shown in Euro as we only sell in European countries for now. Who knows, one day we’ll ship and sell worldwide.
As for now, we are only shipping in European countries. Don’t see your country when checking out? Kindly send us an email, we’ll help you as soon as we can.
You can find all the information about our products on our website in our descriptions and here’s our size guide.
We totally understand that finding the right fit can be challenging so we’re here for any advice by direct message. You can reach us by email, whatsapp, instagram or facebook.
BACHÌ has a 14-day return policy: you have 14 days from when your order is delivered to send it back to our return centre for a refund or exchange. The item(s) must be sent in their original condition (packaging, accessories, tag). Find the full return policy process here or on your Thank You note in your package.
Our exchanges are free once per order (all items in that order are exchangeable). Note that in case you want a full refund, we will refund you the full amount minus the shipping costs.
Yes, as long as we have your size in stock you can easily exchange your item(s) for free once per order. This involves all the clothes in the order as long as they are being sent in the same package.
Note that an exchange is not a refund. In case you want a full refund, we will refund you the full amount minus the shipping costs.
Find out how in our return/exchange form.
We do not stand for shipping costs of returned items by customers, the shipping costs will be withdrawn from your refund. We do offer free exchanges once per order, please find more information here. Make sure to take a look at our size guide to make sure you order your correct size.
If you’re having any trouble or questions about the process, we’re here to help by email, whatsapp, instagram or facebook..
